Terms of Use
1. Operator
Hirfa is operated by:
Alaa Aishouna
Kafr Batna, Rif Dimashq, Beside Al-Fatih Hospital, Syrian Arab Republic
Email: info@hirfa.net
Websites:
https://www.hirfa.sy
https://www.hirfa.net
These Terms of Use apply to the use of Hirfa through the websites listed above and, where applicable, through the Hirfa Android application.
2. About Hirfa
Hirfa is an online platform designed to connect clients with independent craftsmen and service providers.
Hirfa provides technical functions that may allow users to:
create user accounts;
create service-provider profiles;
publish job or service requests;
submit offers;
communicate with other users;
upload photographs;
provide ratings and reviews; and
use other functions made available through the platform.
Hirfa acts solely as an intermediary platform unless expressly stated otherwise.
Hirfa does not itself perform the craft, repair, construction or other services offered by independent service providers through the platform.
3. Relationship Between Clients, Service Providers and Hirfa
Any agreement concerning a specific craft, repair, construction or other service is concluded directly between the client and the relevant service provider.
Hirfa is not a party to such an agreement unless expressly stated otherwise for a particular service.
Service providers listed on Hirfa are independent users.
They are not employees, representatives, agents, partners, subcontractors or other personnel of Hirfa.
Hirfa does not employ service providers and does not direct or supervise how they perform their services.
The client and service provider are responsible for agreeing directly with each other on all matters relating to the service, including:
the scope of work;
price;
payment method;
start and completion dates;
materials;
travel or additional costs;
warranties;
cancellation;
liability;
quality requirements; and
any other conditions relating to the service.
Hirfa does not currently negotiate prices, collect payments or determine the contractual terms between users.
Any contract for the actual service is therefore generally a contract between the client and the independent service provider.
4. Free Use of Hirfa
Hirfa is currently provided to users free of charge.
Hirfa currently does not charge:
registration fees;
subscription fees;
commissions on jobs;
commissions on offers;
commissions on agreements concluded between users; or
transaction fees.
Hirfa does not currently process or collect payments between clients and service providers.
Payment for services is arranged and made directly between the client and the relevant service provider.
Hirfa does not receive a share of the price agreed between users.
If paid features, subscriptions, commissions or other charges are introduced in the future, users will be informed about the applicable prices and conditions before being required to purchase or use such paid functions.
5. User Accounts
Certain functions of Hirfa require a user account.
Users must provide accurate and current information when creating and maintaining an account.
Users are responsible for:
keeping their login credentials confidential;
protecting access to their account;
not sharing their password with unauthorized persons; and
informing Hirfa if they become aware of unauthorized use of their account.
Users may not create accounts using a false identity or impersonate another person.
Each user is responsible for activities carried out through their account unless those activities resulted from circumstances for which the user is not responsible.
6. Legal Capacity and Minors
Users must have the legal capacity required under applicable law to use the relevant functions of Hirfa and to enter into agreements with other users.
Where a user is a minor or otherwise has limited legal capacity, any permission or authorization required from a parent, guardian or other legal representative must be obtained before entering into legally binding transactions.
7. Service Providers
Service providers are solely responsible for the services they advertise, offer or perform.
In particular, service providers are responsible for:
providing accurate information about themselves and their services;
possessing any permits, qualifications, registrations or professional authorizations required by applicable law;
performing agreed services professionally and lawfully;
agreeing prices and payment arrangements directly with clients;
fulfilling tax, registration and other legal obligations applicable to their activities;
complying with health and safety requirements; and
respecting applicable consumer-protection rules.
The existence of a service-provider profile on Hirfa does not by itself mean that Hirfa has verified every qualification, permit, registration or authorization of that provider.
Unless Hirfa expressly identifies a provider as verified and explains the scope of that verification, the presence of a provider on Hirfa must not be understood as a guarantee by Hirfa of identity, qualifications, reliability or quality.
8. Clients
Clients are responsible for providing accurate information when publishing job or service requests.
Clients should provide sufficient information to allow service providers to understand the requested work.
Clients remain responsible for:
selecting a service provider;
checking qualifications where relevant;
agreeing the scope of work;
agreeing the price;
agreeing payment arrangements;
providing lawful access to locations where work is to be performed; and
paying the agreed amount directly to the service provider.
9. Offers and Prices
Offers submitted through Hirfa are created by independent service providers.
Hirfa does not determine, approve or guarantee prices contained in offers unless expressly stated otherwise.
Users should agree directly with each other, before the work begins, on:
the final price;
work included;
materials;
additional costs;
payment timing; and
any other financial conditions
10. User Content
Users may publish or upload content including:
profile information;
descriptions;
photographs;
job requests;
offers;
messages;
ratings; and
reviews.
Users remain responsible for the content they submit.
Users may only upload or publish content that they are legally entitled to use.
By publishing content through Hirfa, the user grants Hirfa a non-exclusive permission to store, process, reproduce and display that content to the extent necessary to operate and provide the platform.
This permission ends when the content is deleted, except where continued storage or processing remains technically or legally necessary.
11. Prohibited Content and Conduct
Users must not use Hirfa to:
violate applicable law;
commit fraud or deception;
impersonate another person;
publish deliberately false or misleading information;
threaten, harass or abuse other users;
discriminate unlawfully;
publish unlawfully defamatory content;
infringe copyrights, trademarks or other intellectual-property rights;
upload malicious software or harmful code;
attempt unauthorized access to accounts, systems or data;
manipulate ratings or reviews;
send spam or unsolicited messages;
advertise or provide illegal goods or services;
use Hirfa for criminal activity; or
interfere with the security or proper operation of Hirfa.
Hirfa may remove content or restrict accounts where there are reasonable grounds to believe that these Terms or applicable law have been violated.
12. Ratings and Reviews
Ratings and reviews should reflect genuine experiences between users.
Users must not:
submit fabricated reviews;
review themselves using another account;
purchase or sell fake reviews;
threaten another user in order to influence a review; or
knowingly publish false factual allegations.
Hirfa may remove reviews that violate these Terms or applicable law.
Hirfa does not guarantee that every review represents an objectively accurate assessment.
13. Messages Between Users
Hirfa may provide communication functions that allow users to exchange messages.
Users must use these functions lawfully and respectfully.
Private messages are intended for communication between the users involved and are not intended for public display.
Users must not use messaging functions for harassment, fraud, spam or other unlawful purposes.
Processing of message data is described in the Hirfa Privacy Policy.
14. Photographs and Other Uploads
Users may only upload photographs or files that:
they own;
they have permission to use; or
they are otherwise legally entitled to publish.
Users must not upload content that unlawfully infringes another person's privacy, copyright or other rights.
Users should avoid uploading unnecessary confidential or personal information.
Content intended for public profiles or public listings may be publicly accessible on the internet.
15. Availability of the Platform
Hirfa aims to provide reliable access to the platform but does not guarantee uninterrupted or error-free availability.
The platform may temporarily become unavailable due to:
maintenance;
software updates;
technical problems;
hosting-provider outages;
internet or network problems;
security incidents; or
circumstances outside Hirfa's reasonable control.
Hirfa may modify, improve, suspend or discontinue individual platform functions where reasonably necessary.
16. No Guarantee of Transactions or Services
Hirfa provides the technical platform through which users can find and communicate with each other.
Hirfa does not guarantee:
that a client will receive offers;
that a service provider will receive jobs;
that users will reach an agreement;
that an agreed service will be completed;
the quality of work performed;
the correctness of every user profile;
the identity or qualifications of every user;
the solvency of a client;
payment by another user;
the conduct of another user; or
any specific economic or practical result from using Hirfa.
Users decide at their own responsibility whether they wish to enter into an agreement with another user.
17. Disputes Between Users
Clients and service providers should resolve disagreements concerning:
work;
price;
payment;
quality;
deadlines;
materials;
damage;
cancellation;
warranties; or
other service-related matters
directly with each other.
Because the underlying service agreement is generally concluded directly between the client and the independent service provider, disputes arising from that agreement are generally matters between those parties.
Hirfa may voluntarily provide technical assistance or platform information where appropriate, but Hirfa is not required to act as an arbitrator, debt collector or legal representative of either user.
18. Liability of Hirfa
Hirfa is responsible for its own conduct to the extent required by applicable law.
Because Hirfa acts as an intermediary and independent users provide the actual services, Hirfa is not responsible merely because:
a service provider performs work incorrectly or incompletely;
the quality of a service does not meet a client's expectations;
a client fails to pay;
a service provider or client cancels an agreement;
a user provides incorrect or misleading information;
property is damaged during work performed by an independent service provider;
a disagreement arises between users;
a user fails to comply with an agreement; or
user-generated content is inaccurate.
Hirfa does not assume the contractual obligations of the client or service provider.
Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.
19. Intellectual Property of Hirfa
The Hirfa name, platform design, software, branding, logos and original platform content may be protected by applicable intellectual-property laws.
Unless expressly permitted, users may not copy, reproduce, distribute, modify or commercially exploit Hirfa's protected software or original platform content.
This does not affect the rights users retain in content they upload themselves.
20. Privacy and Personal Data
Processing of personal data through Hirfa is governed by the Hirfa Privacy Policy.
The current Privacy Policy is available through https://www.hirfa.sy and https://www.hirfa.net.
Users should read the Privacy Policy before creating an account or providing personal data.
21. Account Suspension and Termination
Users may delete their account using the account functions provided by Hirfa.
Hirfa may restrict, suspend or terminate an account where reasonably necessary, particularly where:
these Terms are seriously or repeatedly violated;
unlawful activity is suspected;
another person's rights are threatened;
the security of Hirfa or its users is at risk;
fraudulent activity is suspected; or
Hirfa is legally required to take action.
Where reasonably possible and legally permitted, Hirfa may inform the affected user of the reason for the action.
22. Changes to Hirfa
Hirfa may develop and change over time.
Hirfa may:
introduce new functions;
modify existing functions;
remove functions;
change technical infrastructure; or
introduce optional paid services in the future.
If a future change creates new payment obligations for users, the relevant prices and conditions will be communicated before the paid service is used.
23. Changes to These Terms
These Terms may be updated where necessary due to:
changes to Hirfa;
new platform functions;
technical developments;
security requirements; or
changes in applicable law.
The current version will be published through Hirfa.
The date at the beginning of these Terms indicates when they were last updated.
24. Applicable Law
These Terms and the use of Hirfa are governed by the applicable laws of the Syrian Arab Republic.
Mandatory legal rights and protections that cannot lawfully be excluded remain unaffected.
25. Dispute Resolution and Jurisdiction
Users are encouraged to contact Hirfa first where a dispute concerns the operation of the platform itself.
Email: info@hirfa.net
Where a dispute cannot be resolved amicably, jurisdiction shall be determined in accordance with applicable Syrian law.
Nothing in these Terms deprives a user of mandatory rights or jurisdictional protections granted by applicable law.
26. Language
These Terms are available in Arabic and English.
The Arabic version is intended to serve as the primary version for users in the Syrian Arab Republic.
If there is a material inconsistency between the Arabic and English versions, the Arabic version shall prevail, unless applicable law requires otherwise.
27. Contact
For questions relating to these Terms or the Hirfa platform:
Alaa Aishouna
Kafr Batna, Rif Dimashq, Beside Al-Fatih Hospital, Syrian Arab Republic
Email: info@hirfa.net
Websites:
https://www.hirfa.sy
https://www.hirfa.net
Last updated: August 2026